Question 1

ITS SAFE SO COME ON BOARD!

Accepted Answer

Here at Ninefoot the island life, we value your privacy. So if you decide to make the journey with us we want you to know that you are safe on board and your personal information is protected. This Privacy Policy explains how Ninefoot island casuals, Ninefoot B.V. and Oxley Holding collect, use and disclose information through our website, other online products and services linked to this Privacy Policy.

If you want to know if we have made changes to this Policy then throw out your anchor and check the most up to date information on our website. If necessary we will notify you by revising the date at the bottom of the Policy and in some cases provide you with additional notice.

Question 2

INFORMATION WE COLLECT

Accepted Answer

We do collect some certain personal information from you. Your name, email address, postal address, phone number, gender, birthday and product preferences are collected through various features or functions on our Site. We have summarized it when engaging in any of the activities listed below: ​ Place an order from our website Return an item or make an exchange from a previous purchase Inquire about our services Receive a gift package Create an account (profile) at ninefoot.com or one of our other websites Subscribe to receive our emails or career applications Enter a contest or sweepstakes Are referred to us through a marketing promotion Participate in a marketing survey, promotion, or event Navigate to and through our website When you interact with us through other communication resources such as social media and direct emails (including ratings & reviews and stories) When you place an order, you input your credit card information and that information is passed to our credit card processor We maintain a record of your product interests and the purchases you make. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.

Question 3

HOW DO WE USE THE INFORMATION WE COLLECT

Accepted Answer

We use the information to provide you with the best possible guest experience and for the purposes described below:
 Process and fulfill your order, confirm your order status and shipment Communicate with you and to send you information by email, postal mail, telephone, text message or other means about      our products, services, contests and promotions, unless you have directed us not to contact you with promotional communications To administer and fulfill our contests and other promotions Help us learn more about your shopping preferences Help us address problems with and improve our Site design, products and services To enhance your shopping experience Analyze trends and statistics Protect the security or integrity of our Site and our business Improve our merchandise selection and customer service To verify your identity Some aspects of your personal information may be shared with third-party partners that provide support to us, such as a shipping carrier, credit card processer or Site host. These third parties can only use your information to perform their necessary functions, and they are prohibited from using your information for any other purpose.

Question 4

THIRD PARTY SYSTEMS AND WEBSITES

Accepted Answer

Appropriate safeguards are in place to protect the security of your data. We only use external IT services to support this processing, which are either located within the European Union or have suitable security measures in place, such as compliance with EU-US Privacy Shield Framework.

Google Analytics 
When someone visits www.ninefoot.com we use Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this to find out things, such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting the website.

Mailchimp 
We use third party provider, MailChimp to deliver our monthly e-newsletters. We gather statistics around email opening and click through rates to help us monitor and improve our e-newsletter. For more information on the safeguards in place, see MailChimp’s Privacy Notice

VerticalResponse 
We use third party provider, VerticalResponse to deliver our monthly e-newsletters. We gather statistics around email opening and click through rates to help us monitor and improve our e-newsletter. For more information on the safeguards in place, see VerticalResponse Privacy Notice

Third party websites 
Our websites may contain links to other websites. We are not responsible for the privacy policies of third party websites.

Question 5

OUR USE OF COOKIES

Accepted Answer

We use cookies (small pieces of information downloaded to your computer when visiting the Site), to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. The information gathered by Cookies may include your browser type, operating system, IP address, geolocation, cell phone model, the date and time of your visit, how you came to the Site, pages visited within the Site and other similar Site usage data. None of this automatically collected data includes personally identifiable information.

If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.

Question 6

SECURITY

Accepted Answer

The security of your information is very important to us. We use industry-standard security techniques to help protect against the loss, misuse or alteration of information collected from you at the Site. To prevent unauthorized access to your information, we have put in place physical, electronic and managerial procedures, such as SSL technology that protects your information by encrypting your order and payment information to secure it from being accessed by unintended parties.

Once you land on any page of our website, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
 The "http" in the web address will be replaced by "https" You you will see padlock depending on the browser (Microsoft Internet Explorer, Chrome, Safari.) Only browsers that use the 256-bit Secure Socket Layer technology are able to order through the Ninefoot web site. If      your browser does not support SSL, you can update your browser. While we implement these and other security measures on this site, please note that 100% security is not always possible.

Question 7

OPT-OUT OF SHARING INFORMATION

Accepted Answer

As noted above, we may share your information with our affiliated companies, when we partner with another company in a joint marketing program or if you purchase Ninefoot the island way products through our website or order by phone or mail.

You can opt-out of receiving promotional email by selecting the â€œunsubscribeâ€ÂÂ option typically located at the bottom of the email. Unsubscribing from promotional email will stop the receipt of promotional communications, but you will still receive transactional email regarding order fulfillment and returns, or to respond to your inquiries.

Question 8

CHILDREN'S PRIVACY

Accepted Answer

Ninefoot is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 (or such higher age as required by applicable law). We do not collect or maintain information from individuals we actually know are under the age of 13, and no part of our Site is targeted toward anyone under the age of 13. Children under the age of 13 should always ask a parent or guardian for permission before using our Site or providing any personal information to anyone online.

If Ninefoot the island way learns that a child under the age of 13 (or such higher age as required by applicable law) has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).

Question 9

DATA RETENTION

Accepted Answer

Ninefoot the island way will retain your personal information only for as long as is reasonably necessary to achieve the purposes for which it is collected. Thereafter, we will delete (or otherwise erase, de-identify or pseudonymise or equivalent) any such personal data except as required or permitted by applicable law or regulation.

Question 10

POLICY CHANGES

Accepted Answer

This Policy may be updated from time to time. When we make changes, we will post all updated information to this page. You can reference the updated date at the bottom of the page to note if it has been updated since your last visit.

By using our website following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact us:

Ninefoot island casualsPhone: +31 0263256865Email: customer.services@ninefoot.com ​