Verzenden | Ninefoot • Be like a palm tree

Unless explicitly stated otherwise, for purposes of these general terms and conditions the following terms shall have the following meanings

NINEFOOT: the user of the general terms and conditions;
Consumer: a counterparty who is a natural person and is not engaged in exercising a business or profession;
Agreement: the agreement between user and consumer;
Consumer purchase: the purchase and sale agreement with respect to a movable good, which is entered into by a seller engaged in exercising abusiness or profession, and the consumer, natural person, who is not engaged in exercising a business or profession.

Indien één van onze producten om wat voor reden dan ook niet aan uw verwachtingen voldoet dan kunt u deze zonder meer retourneren. U bent volledig vrij om het product voor een ander te ruilen dan wel krijgt u een refund van het aankoopbedrag van het bestelde product. Is er sprake van een refund dan zullen de verzendkosten van de geretourneerde orders niet door ons worden vergoed. Indien er sprake is van het ruilen van kleding dan nemen wij hiervan graag de verzendkosten voor onze rekening . Voor het omruilen en retourneren van kleding dient u wel onze richtlijnen te volgen. Deze richtlijnen worden hieronder verder behandeld. Alle retourzendingen zullen worden gecrediteerd conform de wijze waarop de order betaald is tenzij anders wordt aangegeven op het retour/ruil formulier. U krijgt van ons een e-mailbericht zodra het ruilproces is voltooid. Voor het afhandelen bij het terugsturen of omruilen van uw order verzoeken wij u vriendelijk rekening te houden met 10 tot 12 werkdagen.

If one of the products of Ninefoot Island Casuals fails to meet the consumer's expectation reason notwithstanding, he or she may return the item. The customer is at liberty to opt for a new product of his or hers choice or get a refund of the purchase price of the respective product. We don't refund the original post and packaging charge but if you just want us to exchange the item then you don't pay any postage for the replacement. Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing. Please allow 10 to 12 business days for us to receive and process your return or exchange.

Here at Ninefoot the island life, we value your privacy. So if you decide to make the journey with us we want you to know that you are safe on board and your personal information is protected. This Privacy Policy explains how Ninefoot island casuals, Ninefoot B.V. and Oxley Holding collect, use and disclose information through our website, other online products and services linked to this Privacy Policy. If you want to know if we have made changes to this Policy then throw out your anchor and check the most up to date information on our website. If necessary we will notify you by revising the date at the bottom of the Policy and in some cases provide you with additional notice.

Insofar as parties have not expressly deviated from these terms and conditions in writing, said terms and conditions shall apply to each offer and agreement between NINEFOOT and consumer to which these terms and conditions have been declared applicable by user.
The terms and conditions hereunder shall also apply to the agreements with NINEFOOT that require the services of third parties to carry out the assignment.
Any deviations from these general terms and conditions shall only be valid if these are explicitly agreed upon in writing.

Full price products

If a customer opt for a refund the full amount will be credited to the original tender (credit card or bank) if returned within 30 days of the ship date on the invoice and accompanied by the original invoice. If a customer opt for a new product the new product will be delivered conform our Shipping standards as soon as we have received the returned product within 30 days of the ship date on the invoice and accompanied by the original invoice.

Clearance/Outlet/Sales Products

If a customer opt for a refund the full amount will be credited to the original tender (credit card or bank) if returned within 7 days of the ship date on the invoice and accompanied by the original invoice. After 7 days a clearance/outlet/sales product is not eligible for return or credit. If a customer opt for a new product the new product will be delivered as soon as we have received the returned product within 7 days of the ship date on the invoice and accompanied by the original invoice. All returned items must be in like-new condition and unworn to be accepted as a return.

We do collect some certain personal information from you. Your name, email address, postal address, phone number, gender, birthday and product preferences are collected through various features or functions on our Site. We have summarized it when engaging in any of the activities listed below:

Place an order from our website
Return an item or make an exchange from a previous purchase
Inquire about our services
Receive a gift package
Create an account (profile) at ninefoot.com or one of our other websites
Subscribe to receive our emails or career applications
Enter a contest or sweepstakes
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion, or event
Navigate to and through our website
When you interact with us through other communication resources such as social media and direct emails (including ratings & reviews and stories)
When you place an order, you input your credit card information and that information is passed to our credit card processor

We maintain a record of your product interests and the purchases you make. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.

Niet afgeprijsde Artikelen

Als een klant kiest voor terugbetaling dan zal het volledige bedrag (excl. Verzendkosten) gecrediteerd worden aan de credit card maatschappij of de bank. Voorwaarde is wel dat hij of zij de order binnen 30 dagen na de verzenddatum heeft geretourneerd en de originele rekening heeft bijgevoegd. Al s een klant kiest voor het ruilen van een kledingstuk dan zal het nieuwe product verstuurd worden zodra wij het geretourneerde product hebben ontvangen. Voorwaarde is wel dat hij of zij de order binnen 30 dagen na de verzenddatum heeft geretourneerd en de originele rekening heeft bijgevoegd.

Clearance/Outlet/Sales Artikelen

Als een klant kiest voor terugbetaling dan zal het volledige bedrag (excl. Verzendkosten) gecrediteerd worden aan de credit card maatschappij of de bank. Voorwaarde is wel dat hij of zij de order binnen 7 dagen na de verzenddatum heeft geretourneerd en de originele rekening heeft bijgevoegd. Na 7 dagen komt de mogelijkheid tot terugbetaling of het ruilen van een clearance/outlet/sales product te vervallen. Al s een klant kiest voor het ruilen van een kledingstuk dan zal het nieuwe product verstuurd worden zodra wij het geretourneerde product hebben ontvangen. Voorwaarde is wel dat hij of zij de order binnen 7 dagen na de verzenddatum heeft geretourneerd en de originele rekening heeft bijgevoegd. Alle geretourneerde producten moeten er als nieuw uitzien en niet gedragen zijn om als retour geaccepteerd te worden.

Voor extra veiligheid moet het adres op de rekening van Ninefoot island casuals exact hetzelfde zijn als het adres wat opgegeven is bij de creditcard maatschappij. De afwikkeling van de order kan worden vertraagd indien deze twee adressen van elkaar verschillen.

Op dit moment accepteren wij alleen betaling in Euro(€). Het kan zijn dat Credit Card Maatschappijen transactiekosten kan berekenen indien orders betaald worden in een andere valuta dan die van het land waar de klant vandaan komt.

All legal relationships, resulting from orders placed via NINEFOOT website www.ninefoot.com, where NINEFOOTwill be serving as supplierof products, shall be subject to these general terms and conditions to the exclusion of all other terms and conditions.
By filling out the order form on www.ninefoot.com and/or placing an order by fax, consumer hereby accepts NINEFOOT general terms and conditions of delivery and accepts that these shall form a part of the purchase agreement between consumer and NINEFOOT.
NINEFOOT has the right to change these general terms and conditions and the content of the site. The purchase agreement specified in article 2.2 contains all the arrangements that are agreed upon between consumer and NINEFOOT and shall replace all previous agreements, engagements and arrangements.

For added security, your billing address at Ninefoot island casuals online must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different. At this moment we only accept payment in Euro(€). Customers should be aware that a credit card issuer may charge a transaction fee for customers not purchasing in their home currency.

We use the information to provide you with the best possible guest experience and for the purposes described below:

Process and fulfill your order, confirm your order status and shipment
Communicate with you and to send you information by email, postal mail, telephone, text message or other means about our products, services, contests and promotions, unless you have directed us not to contact you with promotional communications
To administer and fulfill our contests and other promotions
Help us learn more about your shopping preferences
Help us address problems with and improve our Site design, products and services
To enhance your shopping experience
Analyze trends and statistics
Protect the security or integrity of our Site and our business
Improve our merchandise selection and customer service
To verify your identity

Some aspects of your personal information may be shared with third-party partners that provide support to us, such as a shipping carrier, credit card processer or Site host. These third parties can only use your information to perform their necessary functions, and they are prohibited from using your information for any other purpose.

De verzend/factuurnota die bij uw pakket is geleverd, bevat volledige instructies voor het retourneren van uw artikelen. U moet de achterkant van de verzendnota invullen met details van de artikelen die u retourneert. Als u deze niet meer heeft, kunt u ons een korte email sturen met uw naam, adres, postcode en telefoonnummer. Vermeld of het gaat om ruilen of terugstorten van het door u betaalde bedrag. Wij stellen het op prijs indien u aangeeft waarom u het product retourneert zodat wij een beter inzicht krijgen op de wensen van onze klanten en hoe wij onze producten beter hierop aan kunnen passen. Gebruik indien mogelijk de originele verzenddoos en verpakkingsmaterialen. Voor Nederlandse inwoners is een retourlabel verstrekt en is de eerste retour gratis. Plak het label op uw pakket en stuur het terug via het postkantoor van uw woonplaats of gemeente. Zorg ervoor dat u een bewijs van verzending heeft gekregen.Het gratis retourneren geldt niet gedurende een uitverkoop!

The dispatch/invoice note that came with your parcel has full instructions of how to return your items.You need to complete the reverse side of the dispatch note with details of the items you are returning. If you no longer have this a brief note will suffice giving us your name, address, postcode and contact number. Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can better understand what our customers want and make any necessary changes to our products.If possible please use the original shipping box and packing materials. For Dutch inhabitants, a postage-paid return label has been provided and is the first return free from charge. Simply affix a/the label to your package and leave it in a secure location where you normally place your outgoing mail or take it to your local post office. Make sure that you receive a proof of postage.

All offers on the NINEFOOT website are free of engagement and shall take place subject to availability of products.
NINEFOOT cannot be held responsible for its offers if, in all reasonableness and fairness and within the context of socially acceptable perceptions, consumer is deemed to have understood that the offer or a part thereof clearly contains a mistake or error in writing.
Offers do not automatically apply to repeat orders.

€7 flat rate shipping is valid for orders of €150 and less, applies to standard ground shipping and only for orders shipped in the Benelux.
€15 flat rate shipping is valid for orders of € 200 and less, applies to standard ground shipping and only for orders shipped in the European Union and the United Kingdom.
€20 flat rate shipping is valid for orders of € 250 and less, applies to standard ground shipping and only for orders shipped outside the European Union.

Appropriate safeguards are in place to protect the security of your data. We only use external IT services to support this processing, which are either located within the European Union or have suitable security measures in place, such as compliance with EU-US Privacy Shield Framework. Google Analytics

When someone visits www.ninefoot.com we use Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this to find out things, such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting the website. Mailchimp

We use third party provider, MailChimp to deliver our monthly e-newsletters. We gather statistics around email opening and click through rates to help us monitor and improve our e-newsletter. For more information on the safeguards in place, see MailChimp’s Privacy Notice VerticalResponse

We use third party provider, VerticalResponse to deliver our monthly e-newsletters. We gather statistics around email opening and click through rates to help us monitor and improve our e-newsletter. For more information on the safeguards in place, see VerticalResponse Privacy Notice Third party websites

Our websites may contain links to other websites. We are not responsible for the privacy policies of third party websites.

3 stappen om de Promotie Code te activeren:

Voer de code in bij het uitchecken van de winkelwagen
De code is hoofdletter gevoelig
Click "Next"

Als de code correct is ingevoerd zal de korting verder in het proces onder review worden weergegeven. De code is aan u persoonlijk gegeven en is niet overdraagbaar aan derden.

Indien een code onterecht is gebruikt, dan hebben wij het recht de order te cancelen.

Steps for redeeming a Promotional Code:

Enter your Promotional Code on the Payment page
Codes are case sensitive
Click "Next"

If your Promotional Code qualifies, your deduction will be displayed in the payment summary. The Promotional Code is a code given to your personally and is not transferable. Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used

The agreement shall be realised as soon as the consumer has given to understand that he/she accepts NINEFOOT offer by completely and correctly filling out NINEFOOT online order form.
NINEFOOT shall confirm the consumer's online order by sending an order confirmation via e-mail.
With the exception of evidence to the contrary, NINEFOOT administration shall apply as proof of consumer's assignments and payments to NINEFOOT and for deliveries made by NINEFOOT. NINEFOOT hereby acknowledges that electronic communication can serve as evidence. By accepting NINEFOOT general terms and conditions, the consumer also acknowledges this.

We use cookies (small pieces of information downloaded to your computer when visiting the Site), to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. The information gathered by Cookies may include your browser type, operating system, IP address, geolocation, cell phone model, the date and time of your visit, how you came to the Site, pages visited within the Site and other similar Site usage data. None of this automatically collected data includes personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.

The security of your information is very important to us. We use industry-standard security techniques to help protect against the loss, misuse or alteration of information collected from you at the Site. To prevent unauthorized access to your information, we have put in place physical, electronic and managerial procedures, such as SSL technology that protects your information by encrypting your order and payment information to secure it from being accessed by unintended parties. Once you land on any page of our website, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

The "http" in the web address will be replaced by "https"
You you will see padlock depending on the browser (Microsoft Internet Explorer, Chrome, Safari.)
Only browsers that use the 256-bit Secure Socket Layer technology are able to order through the Ninefoot web site. If your browser does not support SSL, you can update your browser.

While we implement these and other security measures on this site, please note that 100% security is not always possible.

As noted above, we may share your information with our affiliated companies, when we partner with another company in a joint marketing program or if you purchase Ninefoot the island way products through our website or order by phone or mail. You can opt-out of receiving promotional email by selecting the â€œunsubscribeâ€ÂÂ option typically located at the bottom of the email. Unsubscribing from promotional email will stop the receipt of promotional communications, but you will still receive transactional email regarding order fulfillment and returns, or to respond to your inquiries.

If one of the products of Ninefoot Island Casuals fails to meet the consumer's expectation reason notwithstanding, he or she may return the item. Returns and exchanges must be made within the guidelines in our Return Policy. Simply complete the return/exchange form and send it along with the items you are returning (please use the original shipping box or bag and packing materials).Items must be in like-new condition and unworn to be accepted as a return.

Indien één van onze producten om wat voor reden dan ook niet aan uw verwachtingen voldoet dan kunt u deze zonder meer retourneren. Het terugsturen van een van onze producten moet gedaan worden conform onze Retour Richtlijnen. U kunt eenvoudig het ruilformulier invullen en tezamen met de producten die u terug wilt sturen meezenden (gebruik hiervoor a.u.b. de originele verzenddoos of zak en verpakkingsmateriaal). De artikelen moeten er nog uitzien als nieuw en ongedragen zijn om door ons als een retour geaccepteerd te worden.

Orders requiring multiple shipments, due to the unavailability of part of the consumer's order, shall not result in multiple delivery costs for the consumer.
In the event that an ordered product is out of stock, NINEFOOT shall inform consumer of this in writing within 5 workdays thereby stating the timeframe within which the item is once again deliverable. The consumer's credit card shall be billed upon shipment of the order.
Delivery period shall only take effect after consumer has made available to user any information that may be required by NINEFOOT in the framework of executing the agreement.
The term of delivery (5-7 workdays within, and 10 workdays outside of, the Netherlands) specified by NINEFOOT is indicative. A specified delivery period is not a fatal deadline. The final delivery period shall never exceed the specified delivery period by more than one week except in case of force majeure.
Subject to the consumer exchanging one product for another that is available from stock within the specified terms and conditions, NINEFOOT shall ship said exchanged item, the following day.

Ninefoot is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 (or such higher age as required by applicable law). We do not collect or maintain information from individuals we actually know are under the age of 13, and no part of our Site is targeted toward anyone under the age of 13. Children under the age of 13 should always ask a parent or guardian for permission before using our Site or providing any personal information to anyone online. If Ninefoot the island way learns that a child under the age of 13 (or such higher age as required by applicable law) has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).

For Dutch inhabitants, a postage-paid return label has been provided and is the first return free from charge. In all other cases you have to pay the return postage yourself.

When you are returning your order, make sure that you receive a proof of postage. In the case of an exchange, you don't pay any postage for the replacement. In the case of a refund, we don't refund the original post and packaging charge.

For more information take a look at https://www.ninefoot.com/return-policy.

Voor inwoners uit Nederland hebben wij een antwoordnummer bij de zending toegevoegd en is de eerste retourzending gratis. In alle andere gevallen dient uzelf te betalen voor het retourneren van de order.

Indien u uw order retourneert zorgt u er dan voor dat u een verzendbewijs heeft ontvangen. In het geval u wilt ruilen betaalt u niets voor het verzenden van de vervangende artikelen. In het geval u een refund wilt, zullen wij de kosten van de verzending niet vergoeden.

Voor meer informatie: https://nl.ninefoot.com/return-policy-nl.

NINEFOOT guarantees to the consumer that the products to be delivered meet the customarily requirements and standards imposed thereupon and are free of any defects.
The guarantee clause specified under sub 1. shall apply for a period of 1 month after delivery. If, within this period, the product fails to meet the consumer's expectations reason notwithstanding, he or she may return the item. The consumer is at liberty to opt for a new product of his/her choice or receive refund of the purchase price of the respective product.
Everything possible is done to ensure that the descriptions and colour specifications are correct, and even though the colour production is a true representation, one cannot rule out the potential occurrence of a small deviation in the actual products.
The guarantee clause specified hereunder shall not apply if the defect has been created as a result of wrongful or improper use.
If a product is returned, which in the opinion of NINEFOOT has incurred damage at the hand or through negligence of the customer or shall otherwise be made payable by the customer, NINEFOOT shall inform the customer of this whereupon NINEFOOT shall return the product's received payment to the consumer within 4 weeks, after having first deducted the sum of the product's depreciation in value as a result of the damage.
In the event that the customer mistakenly receives another product in lieu of the product ordered, NINEFOOT shall replace this free of charge and send the originally ordered product. To that end, the customer should contact info@ninefoot.com within 8 workdays.

This Policy may be updated from time to time. When we make changes, we will post all updated information to this page. You can reference the updated date at the bottom of the page to note if it has been updated since your last visit. By using our website following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact us: Ninefoot island casualsPhone: +31 0263256865Email: customer.services@ninefoot.com

If the articles delivered by NINEFOOT Online Clothingstore are defective, NINEFOOT liability towards the consumer shall be limited to that which has been arranged in these terms and conditions under "Guarantees".
Without prejudice to the abovementioned, NINEFOOT shall not be held liable if damage can be attributed to fraud and/or serious misconduct and/or imputable acts, or otherwise wrongful or improper use by the consumer.

NINEFOOT can only be held liable for damage imputable to fraud or serious misconduct, or is created through circumstances which, by law on grounds of mandatory regulations, are at its risk.
Circumstances, which in any event are not at the risk of NINEFOOT, are: illness, import, export, and/or prohibition on transit, transport problems, non-fulfilment of the obligations by sub-suppliers, malfunctions in the production, non-delivery or untimely delivery by suppliers, etc.

NINEFOOT shall incorporate into a file the personal information the consumer has incorporated on the website. This information shall be used for the execution of the consumer's order.
NINEFOOT shall use the consumer's personal information to fully inform him or her of new developments within NINEFOOT Online Clothingstore. The processing of the consumer's information shall take place in compliance with the applicable legislation and regulatory process.
NINEFOOT attaches much value to the safe online purchase of products. NINEFOOT shall in no way save credit card details.This does however mean that consumers must repeat credit card details for every new order they place.

Art. 1 Definitions

RETOUR BELEID

NORMAL DELIVERY

SECURE PAYMENTS

STANDAARD VERZENDING

VEILIG BETALEN

Questions about our products or our online shop for casual shirts?

WHAT PAYMENT METHODS CAN I USE?

HOE KAN IK BETALEN?

Heeft u vragen over onze producten of over de webshop?

RETURNING POLICY

ITS SAFE SO COME ON BOARD!

24-UURS VERZENDING

Art. 2 General

Wilt u contact met het hoofdkantoor?

PAYMENT METHODS ACCEPTED

Need to reach our corporate office?

WANNEER WORDT MIJN BESTELLING VERZONDEN?

GEACCEPTEERDE BETAALMETHODEN

GUIDELINES RETURN POLICY

24-HOURS DELIVERY

WHEN WILL MY ORDER BE SHIPPED?

INFORMATION WE COLLECT

RICHTLIJNEN RETOURNEREN

FREE SHIPPING OFFER

WHEN WILL MY ORDER BE DELIVERED?

GRATIS VERZENDEN

BELANGRIJKE INFORMATIE M.B.T. BETALINGEN

Art. 3 Application

IMPORTANT INFORMATION ABOUT PAYMENT

WANNEER WORDT MIJN BESTELLING BEZORGD?

Interested in selling the Ninefoot the island life?

HOW DO WE USE THE INFORMATION WE COLLECT

Bent u geinteresseerd in de verkoop van Ninefoot Shirts?

RETOURNEREN POSTKANTOOR

MAKING A RETURN BY MAIL

Art. 4 Offers

WHAT DOES IT COST TO SHIP MY ORDER?

WAT ZIJN DE KOSTEN VAN VERZENDEN?

Wilt u een artikel schrijven over Ninefoot of heeft u persvragen?

VERZENDKOSTEN

Want to feature Ninefoot island casuals or have a press inquiry?

FLAT RATE SHIPPING

THIRD PARTY SYSTEMS AND WEBSITES

GEBRUIK VAN EEN PROMOTIE CODE

USING A PROMOTIONAL CODE

VERZENDEN JULLIE OOK BUITEN NEDERLAND?

Art. 5 Realisation of the agreement

OUR USE OF COOKIES

DO YOU SHIP WORLDWIDE?

WHICH CARRIER DO YOU USE?

SECURITY

Art. 6 Orders/communication

WIE VERZORGT DE VERZENDING?

OPT-OUT OF SHARING INFORMATION

Art. 7 Prices/tariffs

CAN I ALSO LET THE ORDER SEND TO AN ADDRESS OTHER THAN MINE?

KAN IK OOK NAAR ANDER ADRES VERZENDEN?

IF I AM NOT PLEASED WITH THE ORDER, CAN I RETURN THE PURCHASE?"

ALS IK NIET TEVREDEN BEN MET MIJN BESTELLING, KAN IK DEZE DAN RETOURNEREN?"

Art. 8 Delivery

CHILDREN'S PRIVACY

WHAT WILL IT COST ME TO RETURN OR EXCHANGE AN ITEM?

WAT ZIJN DE KOSTEN BIJ RETORUNEREN OF RUILEN VAN EEN ITEM?

DATA RETENTION

Art. 9 Guarantee

POLICY CHANGES

HOE LANG DUURT HET VOORDAT MIJN RETOURZENDING IS VERWERKT?

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Art. 10 Liability

WHAT SIZE SHOULD I WEAR?

Art. 11 Damages

HOE WEET IK MIJN PASMAAT?

Art. 12 Personal information